Privacy policy, terms and conditions

I am committed to ensuring that any information you provide, either via the website, email or in person, is protected, safeguarding the privacy of its website visitors and clients. As the data protection officer for Moorland Canine, this policy outlines how I collect, secure and treat the personal information you provide. You can contact me, Sarah Hancox, at

All information and data on this site remain copyrighted to Sarah Hancox under the Moorland Canine Website Terms and Conditions 2021.

The information I collect:

I may collect, store and use the following personal data. You have the right to request the information we hold, at any time and decide what we do with it.

Personal information provided by you: names, addresses, contact details and consenting veterinary surgeons are required for me to provide canine myotherapy and other related services. This data will only ever be used to support the provision of treatment, process payments and ensure that I continue to comply with the Veterinary Surgery Act (1966).

Via cookies on the website: I use the following cookies on this website; small files saved to the hard drive of the user’s device, which track, save and store information regarding the visitor’s interactions and usage of the website to produce a more tailored experience.

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help me understand and analyze how well the website performs and where it needs improvement.

Functional: These are the cookies that help certain non-essential functionalities on my website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

You will be asked to consent to my use of cookies when you first visit the website, therefore, you are opting in by continuing to use it. Most browsers allow you to refuse to accept cookies; this will, however, have a negative impact on the usability of this website.

Processing personal data:

Personal data submitted via this website or subsequent direct email communication will be processed for the purposes of the provision of canine myotherapy and other related services in a manner that might reasonably be expected as part of your dog’s treatment. I may, therefore, use your personal information to:

  • Send you general communication in relation to your dog’s treatment.
  • Maintain treatment notes and clinical records on your dog’s treatment.
  • Provide effective veterinary reporting following treatment
  • Send you specifically requested email notifications and treatment reminders.
  • Maintain back-ups of our databases and communications with you
  • Enable you to book myotherapy treatment and other related services through the website
  • Send statements, invoices and collect payments from you.
  • Improve your browsing experience by personalising the website
  • I will never provide your information to any third parties unless required by law.

My newsletter will keep you informed of new online and in-person workshops, activities, events and general news.

Being a new or existing client of Moorland Canine does not mean that you have automatically opted-in to receiving the newsletter.

If you choose to sign up, your details will be held electronically in our secure systems and used to send this newsletter via email.

You will be in complete control of what you receive and will be able to opt-out of the newsletter and any further marketing communications at any time. This action will not opt you out of any other forms of direct communication in relation to your dog’s treatment.

Data retention and security proceedures:

The European General Data Protection Regulation (GDPR) ensures that you have control over your personal data and how it is used. It introduced changes to the information that an organisation must provide to individuals relating to how it uses and stores personal data.

As such, personal data that I process for the provision of canine myotherapy or other related services shall not be kept for longer than is necessary for that purpose.

The Royal College of Veterinary Surgeons does not specify for how long veterinary clinical and client records should be retained however I will hold your personal information on our systems for as long as is necessary. For example, whilst you remain a Moorland Canine client plus a further five years, or following treatment, immediately if you request your information to be deleted.

You can at any time request your details are removed from my database, but equally, you can request to have your dog’s records kept for longer where it is mutually agreed to be appropriate.

I will retain your personal data in the following manner:

Clients personal, financial and clinical records will be kept digitally secure and confidential at all times.

As a Moorland Canine client, you are entitled to access, correct, delete and limit the processing of your personal data. Please let me know as soon as possible if the personal information which I currently hold about you needs to be corrected or updated by emailing

Prior to your dog’s initial consultation, I will ask you to sign a consent to image and data retention form, clarifying the retention and use of your data in the provision of myotherapy services to your dog and how you can request it be removed. This will also include requesting your consent to the use of treatment photographs for marketing purposes.

Any concerns you have about the retention of your data or implications can obviously be discussed in person.

Third party websites:

My website may, from time to time, contain links to and from the websites of my partners and affiliates. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that I do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Policy amendments:

This privacy policy will be updated where necessary to reflect changes in legislation, so please check this page occasionally to ensure you are happy with any changes.

Terms and conditions

Copyright notice:

  1.  Credit
    1.1    This document was created using a template from SEQ Legal.
  2.  Copyright notice
    2.1    Copyright 2021 Sarah Hancox Moorland Canine Myotherapy
    2.2    Subject to the express provisions of this notice:
    (a)    I, together with my licensors, own and control all the copyright and other intellectual property rights in my website and the material on my website; and
    (b)    All copyright and other intellectual property rights in my website and material on my website are reserved.
  3.  Copyright licence
    3.1    Except as expressly permitted by the other provisions of this notice, you must not download, reuse or repurpose any material from my website or save any such material to your computer.
    3.2    You may only use my website for your own personal research into the suitability of myotherapy treatment for your dog, and you must not use my website for any other purposes.
    3.3    Except as expressly permitted by this notice, you must not edit or otherwise modify any material on my website.
    3.4    Unless you own or control the relevant rights in the material, you must not:
    (a)    Republish material from my website (including republication on another website);
    (b)    Sell, rent or sub-license material from my website;
    (c)    Show any material from my website in public;
    (d)    Exploit material from my website for a commercial purpose; or
    (e)    Redistribute material from my website, save to the extent expressly permitted by this notice.
    (f)    Use any material within this website towards your own academic work without prior permission. Where permission is granted, appropriate citation within the text will be required.
  4.  Enforcement of copyright
    4.1    I take the protection of my copyright very seriously.
    4.2    If I discover that you have used my copyright materials in contravention of the licence set out in this notice, I may bring legal proceedings against you, seeking monetary damages and/or an injunction to stop you from using those materials. You may also be ordered to pay legal costs.
  5.  Permissions
    5.1    You may request permission to use the copyright materials on my website by emailing Sarah Hancox at